Billing and Collections Associate

Federal Land NRE Global Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading real estate company in Makati is seeking a dedicated Collections Specialist to manage the full-cycle collection of past-due accounts. You will be responsible for conducting calls, resolving customer issues, and coordinating with internal departments to facilitate timely payments and achieve departmental goals. The ideal candidate will have strong communication skills and a customer-oriented approach.

Qualifications

• Experience in debt collection or accounts receivable roles.
• Ability to manage customer inquiries effectively.
• Proficient in maintaining detailed account records.

Responsibilities

• Conduct collection calls and correspondence.
• Resolve customer issues and address billing queries.
• Communicate with internal departments about account status.

Skills

Strong communication skills

Customer service orientation

Problem-solving skills

Job description

Responsible for the full-cycle collection of outstanding past-due accounts. This involves direct inbound and outbound customer contact to resolve issues, address queries, and reduce overall delinquency.

Core Responsibilities

• Manage Collections: Conduct collection calls and correspondence to recover past-due funds and reduce assigned portfolio delinquency.
• Customer Resolution: Resolve customer issues and answer billing queries to facilitate timely payments.
• Coordination & Reporting: Communicate effectively with internal departments on account status, maintain detailed account records, and submit regular productivity reports to management.
• Goal Achievement: Consistently meet defined departmental goals and activity metrics.
• Team Support: Provide cross-functional support to other department queues as needed.