Financial Account

Stark Asia Solutions Inc; Loay; On-site; PHP 279,000 - 469,000; Full time

Job summary

Stark Asia Solutions Inc seeks a dedicated agent in the Philippines to manage customer contacts and payment-related activities. You will handle inbound and outbound calls, negotiate settlements, and resolve billing issues while documenting all interactions in line with company policies.

The role emphasizes accuracy, compliance, and achieving defined QA and collection targets in a fast-paced environment.

Qualifications

• Ability to handle inbound and outbound calls related to customer accounts and balances.
• Experience in negotiating payment arrangements or settlements.
• Ability to address billing concerns and verify payments accurately.
• Maintain logs and documentation in compliance with policies and regulations.
• Meet individual and team metrics, including QA scores and collections targets.

Responsibilities

• Manage inbound/outbound calls regarding customer accounts and overdue balances.
• Negotiate viable payment arrangements or settlements and follow up on commitments.
• Handle billing concerns, verify payments, and process adjustments or refunds as needed.
• Maintain accurate, up-to-date transaction logs and ensure compliance with policies and regulations.
• Aim to meet personal and team performance targets (QA, adherence, collections).

Skills

Customer contact

Call center (outbound/inbound)

Payment negotiation

Billing resolution

Documentation & compliance

Performance targets

Job description

• Customer Contact & Outbound/Inbound Calls: Manage inbound and outbound calls regarding customer accounts, overdue balances, and financial inquiries.
• Payment Negotiation & Arrangement: Contact customers with outstanding or past-due balances, negotiate viable payment arrangements or settlements, and follow up on commitments.
• Billing & Account Resolution: Address billing concerns, process payment verifications, issue account adjustments or refunds, and resolve transaction discrepancies.
• Documentation & Compliance: Maintain accurate, up-to-date transaction and interaction logs while strictly adhering to company policies, industry regulations, and financial compliance standards.
• Performance Targets: Meet individual and team metrics, including quality assurance (QA) scores, adherence, and collection/resolution targets.