Collections Back Office Specialist

Home Credit Philippines; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Permanent dayshift

Up to 20% bonus

HMO from Day 1

Mental health support

Wellness leaves

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking a Collections Back Office Specialist to support collections processes by handling data beyond system limits, updating collection tools, and assisting with document processing for clients and employees.

You will collaborate with collections teams, coordinate across departments, maintain data/tools, and prepare client and employee documents while adapting to a fast-growing, multicultural environment.

Qualifications

• 1-2 years of experience in a related role.
• Ability to collect, organize and analyze data.
• Previous work experience in a financial company.
• Technical expertise with data mining and reporting tools (SQL, Power BI, Tableau, etc).
• Fluent English (spoken and written).
• Strong MS Office skills (Excel, PowerPoint, Word).
• Willing to work on shifting schedule including weekends.
• Willing to be assigned in Cubao Quezon City.
• Able to adapt to a multicultural environment.
• Desire to learn and improve.

Responsibilities

• Meet and work directly with collections team.
• Coordinate with necessary departments for collection issues.
• Provide support to collections data/tool maintenance and updates.
• Assist in preparation of client and employee legal documents.
• Non-Voice communication sending.
• Assign contracts to late collections team and validate results.
• Process client requests or system limitations manually (exclusions, penalties, settlements).
• Assist collections on concerns such as resignations, attendance and bonus disputes.
• Assist collection team, IT and procurement on STR requests via SAP.

Skills

Data analysis

SQL

Power BI

Tableau

Fluent English

MS Office

Tools

SQL

Power BI

Tableau

Excel

PowerPoint

Word

Job description

About The Job

The Collections Back Office Specialist role is to support collections processes by providing data outside system limitation, updating collection tools and assitance on several different activities that requires processing of documents and other client/employee requirements.

What You'll Do

• Meet and work directly with collections team ( Collections Analyst, EC , LC and TQAC team)
• Coordinate with the necessary departments for collection related issues.
• Provide support to Collections data/tool maintenance and update.
• Assist collections on preparation of client and employee legal documents.
• Non Voice communication sending.
• Assign contract to be visited by Late collections team and validate the result of their call/visit
• Process client's request or sytem limitation manually such as exclusion to collections activities, penalty waiving and setllement checking.
• Assist collections employee on concern such as processing of resignation, attendance, emploee details and bonus disputes.
• Assist collection team, IT and procurement on STR request via SAP

What You Need To Have

• 1-2 years experienced employee
• Ability to collect, organize and analyze data
• Previous work experience in a financial company
• Technical expertise regarding data mining and reporting tool (SQL,Powe BI, Tableau etc)
• Fluent English (both spoken and written)Excellent written and oral English communication skills
• Working Knowledge in MS Office (Excel, PPT, Word)
• Willing to work on shifting schedule including weekends
• Willing to be assigned in Cubao Quezon City
• Able to adapt to a multicultural environment of a quickly developing international company.
• Desire to learn and improve

Job Perks You'll Enjoy

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.