Collections Support Analyst

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable performance-based?o

HMO on Day 1 / HMO with dependents

Access to mental health coverage and/w

Wellness Leave and Birthday Leave

Internal Career Mobility

Job summary

Home Credit Philippines is seeking a Collections Support Analyst II to help optimize collections processes by generating, deploying and evaluating strategy changes and pilots. The role involves extracting and analyzing information from databases, and developing tools to automate and improve collection workflows.

You will collaborate with the collections analytics team to monitor QA, training and complaints indicators, and provide actionable reports and insights to boost performance.

Qualifications

• 1 year+ of professional experience in database systems and analytics.
• Business acumen for training, QA and complaints management.
• Knowledge of hypothesis testing and common tests (e.g., t-test, ANOVA).
• Proficiency in Microsoft Office tools.
• Ability to write in both technical and user-friendly language.
• Knowledge of R or Python.
• Active knowledge and experience with SQL (Oracle).
• Knowledge of BI tools such as Power BI or Tableau.

Responsibilities

• Meet with collections analytics manager to deliver key results.
• Manage, extract and analyze information from databases.
• Create tools and strategy changes to automate/optimize processes.
• Generate strategy changes and run champion-challenger tests from pilot to implementation.
• Manage database environment, jobs and procedures.
• Monitor training, QA and complaints indicators and explain sources and impacts.
• Provide reports and business analysis and insights.

Skills

SQL (Oracle)

R or Python

Power BI or Tableau

Microsoft Office

Statistical testing (t-test, ANOVA)

Technical writing

Business analytics

Data analysis

Tools

Power BI

Tableau

SQL (Oracle)

Microsoft Office

Job description

The Collections Support Analyst II's role is to support collections processes through generating, deploying and statistically evaluating strategy changes and pilots, effectively extracting and analyzing information stored in our databases. The analyst will handle ad-hoc investigations and analyses along with longer term pilots. The role is able to perform well their duties with minimal supervision. Specific areas of Support Analytics to handle are TQAC team support, QA dispatch and evaluations support, and Collections Non-Voice strategy management.

What You'll Do:

• Meet and work directly with collections support analytics manager to help deliver key collections results
• Manage, extract and analyze information from databases
• Create tools and strategy changes that will automate/optimize/improve existing collection processes
• Generate strategy changes and implement champion-challenger statistical testing from pilot design to implementation
• Manage database environment, jobs and procedures
• Actively monitor training, quality assurance, and complaints indicators, investigate and explain source and impact of any occurrences
• Provide reports and business analysis and insights

What You Need To Have:

• 1 year+ of professional experience in the field of database systems and analytics
• Proven business acumen for training, quality assurance and complaints management
• Practical knowledge of hypothesis testing and usage of typical statistical tests (e.g t-test, ANOVA, etc).
• Proficiency in using Microsoft office tools.
• Ability to write in both technical and user-friendly language.
• Knowledge in using R or Python programming.
• Active knowledge and experience with SQL (Oracle).
• Knowledge in using business intelligence tools such as Power BI or Tableau.

Job Perks You'll Enjoy:

• Hybrid work set-up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.