Collections Support Analyst

Home Credit Philippines; Quezon City; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1 / HMO with dependents

Access to mental health coverage

Job summary

Home Credit Philippines is seeking a Collections Support Analyst II to generate, deploy and evaluate strategy changes in our collections processes, extracting insights from databases and supporting ad-hoc investigations and pilots.

You will work with the analytics manager, manage data pipelines, develop tools to automate processes, and deliver reports and insights while operating in a hybrid work setup with a permanent dayshift.

Qualifications

• 1 year+ of professional experience in database systems and analytics.
• Proven business acumen for training, QA and complaints management.
• Knowledge in hypothesis testing and typical statistical tests (e.g. t-test, ANOVA).
• Proficiency in Microsoft Office tools.

Responsibilities

• Meet with analytics manager to deliver key collections results.
• Manage, extract and analyze information from databases.
• Create tools and strategy changes to automate/improve collection processes.
• Generate strategy changes and run pilot testing (champion-challenger).
• Manage database environment, jobs and procedures.
• Monitor training, QA, and complaints indicators; investigate sources and impacts.
• Provide reports and business analysis and insights.

Skills

Analytical thinking

Tools

SQL (Oracle)

Python

R

Power BI

Tableau

Excel

Job description

The Collections Support Analyst II's role is to support collections processes through generating, deploying and statistically evaluating strategy changes and pilots, effectively extracting and analyzing information stored in our databases. The analyst will handle ad-hoc investigations and analyses along with longer term pilots. The role is able to perform well their duties with minimal supervision. Specific areas of Support Analytics to handle are TQAC team support, QA dispatch and evaluations support, and Collections Non-Voice strategy management.

What You'll Do:

• Meet and work directly with collections support analytics manager to help deliver key collections results

• Manage, extract and analyze information from databases

• Create tools and strategy changes that will automate/optimize/improve existing collection processes

• Generate strategy changes and implement champion-challenger statistical testing from pilot design to implementation

• Manage database environment, jobs and procedures

• Actively monitor training, quality assurance, and complaints indicators, investigate and explain source and impact of any occurrences

• Provide reports and business analysis and insights

What You Need To Have:

• 1 year+ of professional experience in the field of database systems and analytics

• Proven business acumen for training, quality assurance and complaints management

• Practical knowledge of hypothesis testing and usage of typical statistical tests (e.g t-test, ANOVA, etc).

• Proficiency in using Microsoft office tools.

• Ability to write in both technical and user-friendly language.

• Knowledge in using R or Python programming.

• Active knowledge and experience with SQL (Oracle).

• Knowledge in using business intelligence tools such as Power BI or Tableau.

Job Perks You'll Enjoy:

• Hybrid work set-up

• Permanent dayshift schedule

• Up to 20% variable performance-based bonus

• HMO on Day 1 / HMO with dependents

• Access to mental health coverage and wellness partners

• Wellness Leave and Birthday Leave benefits

• Internal Career Mobility

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone Is Important" is at the heart of everything we do. We think diversity makes our company better and every job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.