Senior Supervisor (Early Collections)

Home Credit Philippines; Philippines; On-site; PHP 600,000 - 1,100,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable quarterly bonus

HMO on Day 1 / HMO with dependents

Access to mental health coverage and_w

Wellness Leave and Birthday Leave

Internal Career Mobility

Opportunity to work and train in our国际

Job summary

Home Credit Philippines seeks a Senior Manager for Early Collections to oversee calling operations, monitor targets, and drive strategies to improve the collection of outstanding credit. You will coach a team, ensure compliance with policies, and develop training to boost performance.

The role requires strong leadership, excellent communication, and the ability to analyze financial data under pressure. You will work to maintain quality collections and achieve department goals.

Qualifications

• Proficient in using financial analysis tools/ software.
• Has good command in MS Office application.
• Excellent communication and negotiation skills.
• Detail-oriented with the ability to analyze complex financial data.
• Strong leadership and team management skills.
• Ability to work under pressure and meet tight deadlines.
• Experience in Quality Assurance, Dialing, Systems or Process Management.
• Knowledge in legal requirements related to Labor code and collections regulations.

Responsibilities

• Supervise and coach a team of credit and collection representatives, providing guidance and support to ensure they adhere to company policies and meet performance targets.
• Conduct regular performance evaluations and provide feedback to team members.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Drive team productivity and effectiveness to optimize costs and improve performance.
• Monitor and ensure the team’s compliance in mandatory requirements which includes but is not limited to APE, Training, Courses, etc
• Handle and resolve escalated calls as need to
• Ensures discipline and observance of the EDP within the department
• Assists with other tasks that might be needed within the EC (Early Collections) management team

Skills

Leadership & team management

Communication & negotiation

Analytical reasoning

Detail-oriented

Ability to work under pressure

Compliance knowledge (labor code &

Tools

MS Office

Financial analysis tools

Job description

About The Job

The primary task is overseeing the Early Collections calling, monitors and drives collection goals and targets for their respective teams. It is also responsible for maintaining smooth and quality collections calling and implementing strategies to improve the collection of outstanding credit.

About The Job

The primary task is overseeing the Early Collections calling, monitors and drives collection goals and targets for their respective teams. It is also responsible for maintaining smooth and quality collections calling and implementing strategies to improve the collection of outstanding credit.

What You Will Do

• Supervise and coach a team of credit and collection representatives, providing guidance and support to ensure they adhere to company policies and meet performance targets.
• Conduct regular performance evaluations and provide feedback to team members.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Drive team productivity and effectiveness to optimize costs and improve performance.
• Monitor and ensure the team’s compliance in mandatory requirements which includes but is not limited to APE, Training, Courses, etc
• Handle and resolve escalated calls as need to
• Ensures discipline and observance of the EDP within the department
• Assists with other tasks that might be needed within the EC (Early Collections) management team
  
  

What You Need To Have

• Proficient in using financial analysis tools/ software.
• Has good command in MS Office application
• Excellent communication and negotiation skills.
• Detail-oriented with the ability to analyze complex financial data.
• Strong leadership and team management skills.
• Ability to work under pressure and meet tight deadlines. or related roles, preferably in banking, consumer finance, insurance, telco, or financial services
• Experience in Quality Assurance, Dialing, Systems or Process Management
• Knowledge in legal requirements related to Labor code and collections regulations
  
  

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable quarterly performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.