Collections Associate (Credit Card)

Maya; Metro Manila; Presencial; PHP 223 000 - 335 000; Tempo integral

Resumo da oferta

Maya is looking for a Collection Associate to perform collection activities for pre-delinquent and past-due accounts. You will strive to meet targets and productivity standards while complying with policies.

The role requires handling calls, updating loan records, and coordinating payment options with clients to protect recovery outcomes. Must possess a BS degree in Finance or related field and proven experience in lending/credit card collections; strong attention to detail and ability to work

Qualificações

• BS degree on Finance, and other related field.
• Proven working experience as collection associates for lending and credit card

Responsabilidades

• Performs collection activities for pre-delinquent and past due accounts.
• Achieve targets and productivity standards collectively with other team members and compliance with policies and procedures.
• Handles collection call outs and maintains update records of loan payments and client information.
• Monitors progress of existing loans/dues; coordinates with clients on payments and options.
• Prepares statements and recon on clients loan; writes collection letters.
• Submits productivity/collection related reports; strategizes to achieve targets.
• Willing to work long hours, weekends and holidays; shifting schedule.
• Addresses various customer issues; evaluates and recommends approval/disapproval of waiver requests.

Conhecimentos

Collection experience

Documentation

Formação académica

BS in Finance

Descrição da oferta de emprego

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description:

Overview:

Performs collection activities for pre-delinquent and past due accounts. The position is also responsible for the achievement of set targets and productivity standards collectively with other team members and compliance with policies and procedures.

What you will do:

• handles collection call outs
• Maintain Update records of loan payments and client information
• Monitor progress of existing loans/dues; Coordinates with clients on payments, payments options,
• Prepare statements and recon on clients loan
• Writes Collection letter
• Submission of various productivity/collection related reports (end of day)
• Able to strategize to achieve target set
• Willing to work long hours and during weekend and holidays; shifting schedule
• Address various customer issues
• Evaluate and recommend approval/disapproval of requests for waiver of charges

What we are looking for:

• BS degree on Finance, and other related field
• Proven working experience as collection associates for lending and credit card

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/