Operations Associate

Maya; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Maya is seeking a Credit Card Operations Associate in Metro Manila to maintain efficient credit card operations and ensure regulatory compliance. You will work closely with cross‑functional teams and focus on accurate transaction processing, issue resolution, and data analysis.

The ideal candidate has a 2+ year background in credit card operations or related financial services, strong analytical abilities, and excellent communication skills.

Qualifications

• Bachelor’s degree in Finance, Business Administration, or related field.
• At least 2 years of experience in credit card operations or related role in financial services industry.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in financial software.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Relevant certifications are advantageous but not required.

Responsibilities

• Transaction Management: Handle all aspects of credit card transaction processing.
• Customer Support: Address and resolve credit card‑related issues, ensuring smooth operation of services.
• Compliance Assurance: Ensure the team’s operations comply with regulatory standards, internal policies and processes.
• Reporting and Analysis: Generate and analyze reports to identify trends, improve processes, and support decision‑making.
• Team Collaboration: Work closely with Business Units, Risk Management, Product and Engineering to streamline operations and enhance the customer experience.

Skills

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Attention to detail

Education

Bachelor’s degree in Finance, Business Administration, or related field

Tools

Financial software

Job description

Our goal is for everyone to make bolder choices with their finances.

To be part of Team Maya is to be Bolder for Better.

Credit Card Operations Associate

Plays a crucial role in maintaining the efficiency and integrity of the credit card operations team. The ideal candidate is detail-oriented, customer-focused, and has strong analytical and problem-solving skills. Works well in a fast‑paced environment and ensures compliance with all regulatory requirements.

Responsibilities

• Transaction Management: Handle all aspects of credit card transaction processing.
• Customer Support: Address and resolve credit card‑related issues, ensuring smooth operation of services.
• Compliance Assurance: Ensure the team’s operations comply with regulatory standards, internal policies and processes.
• Reporting and Analysis: Generate and analyze reports to identify trends, improve processes, and support decision‑making.
• Team Collaboration: Work closely with Business Units, Risk Management, Product and Engineering to streamline operations and enhance the customer experience.

Qualifications

• Bachelor’s degree in Finance, Business Administration, or related field.
• At least 2 years of experience in credit card operations or related role in financial services industry.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in financial software.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Relevant certifications are advantageous but not required.

About Maya

Maya is the all‑in‑one money platform that is bringing Filipinos bolder ways to master their money. Powered by a unique integrated financial services ecosystem, Maya serves millions of consumers, businesses, communities, and government agencies.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/