Senior Collections Associate

Maya; Metro Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

Maya is seeking a Debt Collections Analyst in the Philippines to help manage collection agencies and monitor delinquency standards. The role involves coordinating with banks, ensuring timely billing, and maintaining key documents and SLAs.

Qualified candidates have a four-year degree and at least one year in loan and credit card collections, with attention to detail and the ability to thrive in a fast-paced environment. This full-time position is based in the Philippines.

Qualifications

• Graduate of any four-year degree course.
• At least 1 year of experience in loans and credit card collections in financial services or banking.
• High attention to detail and analytical mindset.
• Able to work in a fast-paced environment.

Responsibilities

• Ensure timely and effective implementation of strategies by the Debt Collections Agency as approved by the Collections Manager / Senior Lead.
• Responsible for handling the monthly billing of the services provided by the Agencies.
• Conduct field visits to assigned Debt Collections Agencies as needed.
• Prepares endorsement file and ensure that accounts follow the guidelines provided by the bank prior endorsement to the DCAs.
• Acts as the point person of the bank for all concerns raised by the Debt Collections Agencies.
• Assists the Collections Team Lead / Manager in maintaining important documents such as SLA, Contracts, reversals processed to ensure seamless operation of function of the Debt Collection Agency.
• Performs escalated calls by the Debt Collections Agencies being handled.

Skills

Attention to detail

Analytical mindset

Fast-paced environment

Education

Bachelor's degree or any four-year degree

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we’re creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people—those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description

Overview

Effectively manage debt collections agencies, ensuring efficient and effective collection of outstanding credit card debt. To be able to set clear goals, monitor team performance and implement best practices and strategies to ensure that the delinquency rate is within acceptable standards.

What you will do

• Ensure timely and effective implementation of strategies by the Debt Collections Agency as approved by the Collections Manager / Senior Lead
• Responsible in handling the monthly billing of the services provided by the Agencies.
• Conduct field visits to assigned Debt Collections Agencies as needed.
• Prepares endorsement file and ensure that accounts follow the guidelines provided by the bank prior endorsement to the DCAs.
• Acts as the point person of the bank for all concerns raised by the Debt Collections Agencies.
• Assists the Collections Team Lead / Manager in maintaining important documents such as SLA, Contracts, reversals processed to ensure seamless operation of function of the Debt Collection Agency.
• Performs escalated calls by the Debt Collections Agencies being handled.

What we are looking for

• Graduate of any four (4) year degree course
• With at least 1 year of experience in loans and credit card collections in the financial services or banking industry and Debt Collections Agency handling.
• High attention to detail and has an analytical mindset
• Can work in a fast-paced environment

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/