Senior Collections Associate

Maya; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

Maya in Metro Manila is seeking a skilled professional for Collection Operations to ensure efficient management of debt collections agencies.

The ideal candidate will have a degree and at least 1 year of experience in loans and credit card collections. Responsibilities include monitoring performance, implementing strategies, and conducting field visits. Successful candidates will thrive in a fast-paced environment and possess strong analytical skills.

Join us and be part of a transformative financial ecosystem!

Qualifications

• At least 1 year of experience in loans and credit card collections in the financial services or banking industry.
• Experience in handling Debt Collections Agency.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage debt collections agencies for efficient collection of outstanding credit card debt.
• Set goals, monitor team performance, and implement best practices.
• Conduct field visits to assigned Debt Collections Agencies as needed.

Skills

Analytical mindset

High attention to detail

Experience in loans and credit card collections

Education

Graduate of any four (4) year degree course

Job description

Collection Operations

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people – those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description

Overview

Effectively manage debt collections agencies, ensuring efficient and effective collection of outstanding credit card debt. To be able to set clear goals, monitor team performance and implement best practices and strategies to ensure that the delinquency rate is within acceptable standards.

What You Will Do

• Ensure timely and effective implementation of strategies by the Debt Collections Agency as approved by the Collections Manager / Senior Lead
• Responsible in handling the monthly billing of the services provided by the Agencies.
• Conducts field visits to assigned Debt Collections Agencies as needed.
• Prepares endorsement file and ensure that accounts follow the guidelines provided by the bank prior endorsement to the DCAs.
• Acts as the point person of the bank for all concerns raised by the Debt Collections Agencies.
• Assists the Collections Team Lead / Manager in maintaining important documents such as SLA, Contracts, reversals processed to ensure seamless operation of function of the Debt Collection Agency.
• Performs escalated calls by the Debt Collections Agencies being handled.

What We Are Looking For

• Graduate of any four (4) year degree course
• With at least 1 year of experience in loans and credit card collections in the financial services or banking industry and Debt Collections Agency handling.
• High attention to detail and has an analytical mindset
• Can work in a fast-paced environment

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/