Collections Operations Specialist

Maya; Metro Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

Maya is hiring for a debt collections-focused role in the Philippines. You will manage agency performance, set clear goals, and implement best practices to keep delinquency within target levels.

Join a team that optimizes collection strategies, tracks KPIs, and collaborates with internal teams to improve processes and outcomes.

Qualifications

• Graduate of any four-year degree course.
• 2+ years of experience in loans and credit card collections.
• Analytical mindset with high attention to detail.
• Able to work in a fast-paced environment.

Responsibilities

• Maintain and update collection reports and documentation; consolidate delinquency and performance data.
• Track compliance, audits, and complaints.
• Coordinate with collection agencies and internal teams.
• Assist in process improvements and system support.
• Create and execute strategic collection plans to minimize delinquencies.
• Monitor KPIs such as recovery rates and delinquency rate; provide feedback.

Skills

Attention to detail

Analytical mindset

Fast-paced environment

Education

Four-year degree

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people—those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Overview

Effectively manage debt collections agencies, ensuring efficient and effective collection of outstanding credit card debt. Set clear goals, monitor team performance and implement best practices and strategies to ensure that the delinquency rate is within acceptable standards.

What you will be doing

• Maintain and update collection reports and documentation. Consolidate and ensure accuracy of delinquency and performance data.
• Track compliance, audits, and complaints.
• Coordinate with collection agencies and internal teams.
• Assist in process improvements and system support.
• Create and execute strategic collection plans to minimize delinquencies.
• Regularly assess the performance of the Debt Collections Agency being handled through key performance indicators (KPIs) such as recovery rates, delinquency rate and payment commitments and provide feedback as necessary.

What we are looking for

• Graduate of any four (4) year degree course.
• With at least 2 years of experience in loans and credit card collections in the financial services or banking industry and Debt Collections Agency handling.
• High attention to detail and an analytical mindset.
• Can work in a fast-paced environment.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever‑evolving needs of today’s generation of moneymakers through cutting‑edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.

We are powered by the country's only end‑to‑end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/