Collections Analyst (UP Ayala Technohub, Quezon City)

IBM Business Services, Inc.; Quezon City; Hybrid; PHP 391,000 - 580,000; Full time

Job summary

IBM Business Services, Inc. in the Philippines is seeking a Collections Analyst to manage AR portfolios, perform collections according to system tactics, and respond to inquiries from customers.

The role requires reconciling accounts and researching disputed AR, coordinating dispute resolutions, and updating desktop procedures. Ideal candidates have at least 1 year in B2B collections, strong AR knowledge, and are proficient in MS Excel.

Qualifications

• Minimum 1 year in B2B collections from corporate customers.
• Proficient in Accounts Receivable concepts and processes.
• Experience with collection techniques is an advantage.

Responsibilities

• Manage assigned AR portfolio.
• Perform collection tasks per system tactics.
• Respond to inquiries from internal and external customers.
• Reconcile accounts or research disputed AR.
• Coordinate resolution of customer disputes.
• Prepare or update Desktop Procedures (DTP).

Skills

AR collections

MS Excel

English communication

Team player

Time management

Attention to deadlines

Independent worker

Night shift readiness

Relationship building

Education

College undergraduates welcome

Tools

SAP

Collection tools

Job description

Your Role and Responsibilities :

As a Collections Analyst, you'll be able to do the following tasks/function:

• Manage assigned AR portfolio

• Perform collection tasks based on prescribed Collection tactics defined in the system/tool.

• Respond to inquiries from internal and external customers

• Do reconciliation of accounts or research on disputed AR

• Coordinate resolution of customer disputes

• Prepare or update Desktop Procedures (DTP)

Required Professional and Technical Expertise :

• At least 1 year. experience in B2B collections from corporate customers

• Good working knowledge of Accounts Receivables (AR)

• Knowledge of various collection techniques is an advantage

• Ability to manage volume of accounts and work independently.

• Ability to prioritize tasks, manage multiple priorities and tight deadlines

• Good relationship-building skills and should be a Team Player

• Proficient in using MS Excel.

• Good communication skills, both in spoken and in written English, and has neutral accent

• Must be willing to work on a Night shift schedule.

• Amenable to either of the following arrangements:

  • Full-time onsite work set-up in Eastwood, Quezon City.

  • Hybrid work set-up in UP Ayala Technohub, Quezon City.

• College undergrads are welcome to apply as long as with relevant experience.

Preferred Professional and Technical Expertise :

• Knowledge of SAP or any collection tool will be an advantage

• Experience in Customer Service/AR support or handling customer inquiries will be an advantage