Collections Analyst (Naga City, Bicol)

IBM Business Services, Inc.; Naga; On-site; PHP 279,000 - 469,000; Full time

Job summary

IBM Business Services, Inc. in Naga City, Bicol, is seeking a Collections Analyst to manage past-due invoicing, reconciliations, and dispute resolution. You will engage customers via phone and email, support in cash applications, and prepare weekly aging and refund reviews.

The role requires strong analytical skills, accounting knowledge, and the ability to work night shifts onsite. Ideal candidates have a Finance/Accounting background, experience with ERP systems (SAP/Oracle/Salesforce), and

Qualifications

• Bachelor's Degree in Finance, Accounting or related field is required.
• Strong understanding of general finance concepts and principles.
• Advanced knowledge of Customer Masterdata Management, Order & Credit Management, Billing & Invoicing, Collections & Disputes, Deductions & Cash Application.
• Experience with SAP, Oracle, Salesforce or similar ERP systems is advantageous.
• Able to monitor customer accounts, cash application, and billing processes with accuracy.
• Excellent English communication and neutral accent.

Responsibilities

• Respond to customer requests via phone and email in a fast-paced environment.
• Collect past-due invoices by contacting customers.
• Reconcile complex accounts and resolve disputes with other departments.
• Process daily/month-end account reconciliations and cash logs.
• Review refunds for duplicates, overpayments, or payments to wrong company.
• Prepare weekly aging reports and prioritize overdue accounts.

Skills

Communication skills

Analytical skills

Negotiation

Troubleshooting

Relationship building

Time management

Education

Bachelor's Degree in Finance, Accounting or related field

Tools

SAP

Oracle

Salesforce

ERP systems

Job description

Your Role and Responsibilities :

As a Collections Analyst, you'll be able to do the following tasks/function:

• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment

• Independently collect past due invoices by contacting customers via phone, email, or portal

• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.

• Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.

• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.

• Preparation of weekly aging report and prioritize accounts based on overdue status.

Required Professional and Technical Expertise :

• Bachelor's Degree in Finance, Accounting or other Business-related course

• Excellent understanding or working knowledge of general finance and various finance concepts and principles.

• Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.

• Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.

• Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management.

• Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics

• Strong problem solving and analytical skills, results - oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill

• Good communication skills, both in spoken and in written English, and has neutral accent

• Must be willing to work on a Night shift schedule.

• Amenable to a full work onsite setup in Naga City, Bicol.

Preferred Professional and Technical Expertise :

• At least 2 years of accumulated experience in hard core collection preferably, business to business collections (B2B).

• At least 2 years of accumulated experience in collections support (voice-support) is required

• At least 2 years of accumulated experience in disputes management is required.

• Strong exposure to end-to-end Accounts Receivable process, specifically in processing of claims, credit/debit memo, recall, billing deductions and freight liability for lost and/or damaged.