Collection Associate – B2B Accounts Receivable

Stafflink Express; Taguig; In loco; PHP 335.000 - 391.000; Tempo pieno

Vantaggi offerti da questo lavoro

Night shift

Onsite Aura Taguig

Descrizione del lavoro

Stafflink Express in Taguig Aura is hiring a Collection Associate for B2B Accounts Receivable to manage assigned customer portfolios, drive timely collections and maintain strong customer relationships. You will follow up on overdue invoices, coordinate disputes, reconcile accounts, and keep a complete customer interaction history.

Role requires flexibility to work US shifts to support a global portfolio. Requirements include a 2–5 year background in AR/B2B collections, experience with ERP

Competenze

• 2–5 years of relevant AR/B2B collections experience.
• Experience with AR aging and dunning processes.
• Strong English communication (CEFR C1) and negotiation skills.

Mansioni

• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections via calls and emails; follow up on payment commitments.
• Coordinate with Billing, Sales and Cash Application to resolve delays.
• Maintain accurate collection notes and customer interaction history.
• Support AP portal activities, vendor setup and PO-related issues.
• Escalate critical accounts per governance processes.

Conoscenze

B2B collections

AR aging

Dispute handling

ERP systems

English communication (CEFR C1)

Negotiation

Stakeholder management

US shift readiness

MS Office

Formazione

Bachelor's degree in Commerce / Finance / Accounting

Strumenti

NetSuite

SAP

Oracle

Descrizione del lavoro

Job title: Collection Associate – B2B Accounts Receivable
Experience: 2-5 years
Industry: B2B / SaaS / Technology / Shared Services
Work Setup: Onsite in Aura Taguig
Shift: Night Shift
Salary Package: ₱30,000 – ₱35,000
Target Start Date: Can Start this week
HC : 3

Role Summary:

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute
coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.

Key Responsibilities:

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

Required Skills:

• Bachelor's degree in Commerce / Finance / Accounting
• 2-5 years of relevant experience
• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.
• With US B2B Collections experience.