Collections Analyst - Night Shift (Hybrid/Onsite)

IBM Business Services, Inc.; Quezon City; Hybrid; PHP 391,000 - 580,000; Full time

Job summary

IBM Business Services, Inc. in the Philippines is seeking a Collections Analyst to manage AR portfolios, perform collections according to system tactics, and respond to inquiries from customers.

The role requires reconciling accounts and researching disputed AR, coordinating dispute resolutions, and updating desktop procedures. Ideal candidates have at least 1 year in B2B collections, strong AR knowledge, and are proficient in MS Excel.

Qualifications

• Minimum 1 year in B2B collections from corporate customers.
• Proficient in Accounts Receivable concepts and processes.
• Experience with collection techniques is an advantage.

Responsibilities

• Manage assigned AR portfolio.
• Perform collection tasks per system tactics.
• Respond to inquiries from internal and external customers.
• Reconcile accounts or research disputed AR.
• Coordinate resolution of customer disputes.
• Prepare or update Desktop Procedures (DTP).

Skills

AR collections

MS Excel

English communication

Team player

Time management

Attention to deadlines

Independent worker

Night shift readiness

Relationship building

Education

College undergraduates welcome

Tools

SAP

Collection tools

Job description

IBM Business Services, Inc. in the Philippines is seeking a Collections Analyst to manage AR portfolios, perform collections according to system tactics, and respond to inquiries from customers.

The role requires reconciling accounts and researching disputed AR, coordinating dispute resolutions, and updating desktop procedures. Ideal candidates have at least 1 year in B2B collections, strong AR knowledge, and are proficient in MS Excel.