Collection Supervisor

Yinshan Lending Inc.; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Collaborative work culture

Job summary

A leading financial services provider in the Philippines is seeking an experienced Collection Team Leader to manage collections operations in Makati City. The role involves leading a team to drive efficient debt recovery processes and implementing effective strategies. Candidates should have at least 5 years of experience in collections or customer service, strong leadership abilities, and excellent communication skills. The company offers a competitive salary and a collaborative work culture that values contributions.

Qualifications

• Minimum of 5 years in a collections or customer service supervisory role, preferably in financial services.
• Strong leadership and people management skills.
• Excellent communication and negotiation skills.
• Proficient in data analysis and reporting to drive improvements.
• Thorough understanding of collections regulations and best practices.

Responsibilities

• Manage and supervise a team of collections agents.
• Develop and implement effective collections strategies.
• Monitor and analyse team performance and implement corrective actions.
• Collaborate with cross-functional teams to ensure seamless collections operations and customer service.
• Maintain detailed records and reporting on collections activities, progress and outcomes.
• Foster a positive and motivating team culture, encouraging continuous learning and professional development.
• Ensure compliance with all relevant laws, regulations and company policies governing collections practices.

Skills

Leadership

Communication

Data analysis

Negotiation

Customer service

Regulatory knowledge

Target achievement

Adaptability

Job description

Yinshan Lending Inc. is seeking a highly motivated and experienced Collection Team Leader to join our dynamic team in Makati City, Metro Manila. As the Collection Team Leader, you will play a pivotal role in driving the success of our collection's operations, leading a team of dedicated collectors and ensuring efficient debt recovery processes.

What you'll be doing:

• Manage and supervise a team of collections agents, providing guidance, training and performance feedback to ensure optimal results
• Develop and implement effective collections strategies and processes to maximize debt recovery
• Monitor and analyse team performance, identifying areas for improvement and implementing corrective actions
• Collaborate with cross-functional teams to ensure seamless collections operations and customer service
• Maintain detailed records and reporting on collections activities, progress and outcomes
• Foster a positive and motivating team culture, encouraging continuous learning and professional development
• Ensure compliance with all relevant laws, regulations and company policies governing collections practices

What we're looking for:

• Minimum of 5 years of experience in a collections or customer service supervisory role, preferably in the financial services industry
• Strong leadership and people management skills, with the ability to motivate and develop a high-performing team
• Excellent communication and negotiation skills, with the ability to work effectively with both customers and internal stakeholders
• Proficient in data analysis and reporting, with the ability to interpret and utilise performance metrics to drive improvements
• Thorough understanding of collections regulations, policies and best practices
• Proven track record of successfully driving collections performance and meeting or exceeding targets
• Adaptable and resilient, with the ability to thrive in a fast-paced, dynamic environment

What we offer:

At Yinshan Lending Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. As a Collection Team Leader, you will have the opportunity to contribute to the growth and success of our company, while enjoying a competitive salary, and excellent career development opportunities. We foster a collaborative and inclusive work culture, where your ideas and contributions are valued.

ABOUT US

Yinshan Lending Inc. is a leading financial services provider in the Philippines, specialising in consumer lending and collections. With a strong track record of success and a commitment to innovation, we are dedicated to delivering exceptional customer experiences and driving positive outcomes for our clients. Join our team and be a part of our exciting journey as we continue to expand and enhance our offerings.

Apply now to become our next Collection Team Leader and contribute to the success of Yinshan Lending Inc!