Collection Team Leader - Lending

Creditable Lending Corporation; Pasig; On-site; PHP 446,000 - 714,000; Full time

Job summary

A fintech company in Metro Manila is seeking an experienced Collections Team Lead to oversee collection processes, motivate the team, and ensure KPIs are achieved. The ideal candidate should have prior experience in financial technology and be skilled in coaching teams. This position requires strong data management capabilities and effective communication skills.

Qualifications

• Experience in a fintech company is required.
• Ability to manage and motivate a team.

Responsibilities

• Coach and motivate the collection team.
• Track and report KPIs and collection targets.
• Manage account allocation and shift planning.
• Monitor collection trends and provide recommendations.
• Monitor collection trends/recommendations to be shared with the collections manager.
• Managing Non-Payment Reason Reporting. Make sure these issues are understood and elevated to the collections manager.

Skills

Coaching and mentoring

Motivating teams

Monitoring KPIs

Data tracking and reporting

Job description

Job Description

We seek a Collections Team Lead to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating, and training the Collections Team to ensure KPIs are met monthly.

Responsibilities

• Coaching, mentoring, and motivating collection team members.
• Keep track of RPC, Contact Rate, PTP Conversion Rate, PTP reminders, and daily expected collections to ensure achievement of daily target.
• Manage incentive, rewards, and overtime tracking.
• Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports, and shift planning.
• Monitor collection trends/recommendations to be shared with the collections manager.
• Managing Non-Payment Reason Reporting. Make sure these issues are understood and elevated to the collections manager.

Hiring for collection team leader with experience in Fintech company.

Working Location

Unit 2205-2207 22nd Floor, Robinsons Equitable Tower, ADB Avenue Ortigas Center, Pasig City. Trade and Financial Tower, Lane Q, Taguig, Metro Manila, Philippines.

Safety Notice

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID
• requires you to provide a guarantee or collects property
• forces you to invest or raise funds
• collects illicit benefits
• or other illegal situations