Collection Specialist

YINSHAN LENDING INC; Makati; On-site; PHP 223,000 - 446,000; Full time

Job summary

A financial services company in Makati City is seeking an experienced Collection Specialist to enhance debt recovery efforts. In this full-time role, you will engage with customers to negotiate payment plans and maintain comprehensive records of interactions. You will also develop strategies to improve collection rates and collaborate with teams to tackle systemic issues affecting payments. The position emphasizes compliance with debt collection regulations and encourages ongoing professional development.

Responsibilities

• Proactively reaching out to customers with overdue payments to negotiate settlements and establish payment plans.
• Maintaining detailed records of all customer interactions and documenting payment arrangements.
• Adhering to all relevant laws, regulations and internal policies governing debt collection practices.
• Developing and implementing effective strategies to improve collection rates and minimise bad debt.
• Collaborating with cross‑functional teams to identify and address systemic issues leading to payment delinquencies.
• Providing regular reports and updates on collection activities and performance metrics.
• Continuously seeking to improve personal and team collection performance through training and process enhancements.

Job description

About the role

Yinshan Lending Inc. is seeking an experienced Collection Specialist to join our dynamic team in Makati City, Metro Manila. In this full‑time role, you will play a crucial part in ensuring the effective recovery of outstanding debts, contributing to the overall financial health and success of our organisation.

What You'll Be Doing

• Proactively reaching out to customers with overdue payments to negotiate settlements and establish payment plans
• Maintaining detailed records of all customer interactions and documenting payment arrangements
• Adhering to all relevant laws, regulations and internal policies governing debt collection practices
• Developing and implementing effective strategies to improve collection rates and minimise bad debt
• Collaborating with cross‑functional teams to identify and address systemic issues leading to payment delinquencies
• Providing regular reports and updates on collection activities and performance metrics
• Continuously seeking to improve personal and team collection performance through training and process enhancements