Team Leader

larix credit collection specialist inc; Makati; On-site; PHP 400,000 - 800,000; Full time

Benefits offered by this job

On-site parking

Government benefits (SSS, Pagibig,Phil

Job summary

larix credit collection specialist inc is seeking a Team Leader - Collection Specialist to supervise and coach a debt collection team in Makati, Philippines. The role focuses on driving performance, compliance, and recovery across diverse portfolios.

The ideal candidate will demonstrate strong leadership, negotiation skills, and a track record of meeting targets while navigating regulatory requirements. This on-site role offers opportunities to mentor staff and optimize collection strategies.

Qualifications

• 1–2 years of supervisory experience in debt collection.
• Experience leading Collection Specialists teams.
• Experience handling diverse portfolios including bank loans and credit cards.
• Knowledge of Philippine consumer protection laws and BSP regulations.
• Strong leadership, negotiation, and communication skills.
• Ability to monitor and coach staff and drive performance.

Responsibilities

• Lead, supervise, and motivate a team of Collection Specialists to hit daily, weekly, and monthly targets.
• Monitor calls and assess agents’ performance for quality, productivity, and compliance.
• Provide regular coaching, mentoring, and performance reviews to improve strategies and recovery rates.
• Track team performance with collection reports and metrics.
• Maintain a high-m Morale and a disciplined, target-driven work environment.

Skills

Leadership

Coaching

Negotiation

Communication

Problem-solving

Team management

Job description

About the role

We are looking for a highly motivated and results-driven Team Leader - Collection Specialist to supervise, coach, and lead our debt collection team. The ideal candidate must have extensive experience in handling various collection accounts, strong leadership capabilities, and the ability to drive team performance while ensuring compliance with applicable collection laws and regulations.

Key responsibilities

• Lead, supervise, and motivate a team of Collection Specialists to achieve daily, weekly, and monthly collection targets.
• Monitor collection calls and evaluate agents' performance to ensure quality, productivity, and compliance.
• Conduct regular coaching, mentoring, and performance evaluations to improve collection strategies and recovery rates.
• Monitor individual and overall team performance through collection reports and performance metrics.
• Maintain team morale and promote a productive, disciplined, and target-driven working environment.

Qualifications

• At least 1-2 years of experience in a supervisory, team leader, or coaching capacity within the debt collection industry.
• Proven experience handling and managing a team of Collection Specialists.
• Extensive experience handling multiple and diverse collection portfolios, including bank loans and credit card accounts, secured loans and accounts with collateral, online lending platforms and Legal Fintech accounts, and other consumer lending and financial institution accounts.
• Strong working knowledge of debt collection processes, negotiation techniques, recovery strategies, and account management.
• Familiarity with Philippine consumer protection laws and applicable BSP regulations.
• Proven ability to conduct call monitoring, coach and mentor staff, manage shift schedules, and drive team performance.
• Excellent leadership, communication, negotiation, and problem-solving skills.
• Results-oriented with the ability to meet and exceed collection targets.

Benefits

• On-site parking
• Government benefits (SSS, Pagibig, Philhealth)