Collection Specialist | Work from Office | Night Shift

Cloudstaff Philippines Inc.; Pampanga; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Health & life insurance

Leave credits 24/yr

Flexible leave policy

Career advancement

Company PC and fiber internet

Weekly office perks: coffee, meals &"+

Job summary

Cloudstaff Philippines Inc. is seeking a Collections Specialist to join our office-based team in Pampanga. You will manage customer invoices, monitor overdue balances, and coordinate with clients and internal teams to resolve disputes.

The role requires strong communication, teamwork, and a solid grasp of accounting and collections principles. This position offers a collaborative, growth-focused work environment with opportunities for career advancement.

Qualifications

• Requires strong communication and teamwork abilities.
• Solid understanding of accounting and collections principles.
• Able to manage details under pressure and meet deadlines.
• Experience in APAC and/or US/AU B2B collections is preferred.

Responsibilities

• Ensure Kick Off invoices are paid prior to staff kick off.
• Monitor clients with outstanding balances and send payment reminders.
• Attend client and inter-department queries, disputes and requests.
• Review and issue Suspension Notices for overdue balances.
• Liaise with third-party debt collectors and internal teams as needed.
• Provide ad hoc reports as required.

Skills

Communication

Teamwork

Accounting basics

Detail-oriented

Job description

We’re Hiring: Collection Specialist

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Role: Collection Specialist

Work Arrangement: Work from Office

Location: Philippines - Pampanga (Angeles)

Schedule: Night Shift

Job Description

As Collections Specialist,Employee’s generalfunctions and tasks include:

• Ensures that Kick Off invoices are paid prior to staff kick off
• Monitor clients that has outstanding balance
• Send payment reminders and follow ups
• Attend to client and inter-department requests, queries, and disputes
• Review and sends Suspension Notices to clients with overdue balances
• Liaise with third party debt collection
• Coordinate with Legal Team, BDM, AMs, and all related parties on contractual issuesthat may ariseProvide ad hoc reports as necessary

Qualifications and requirements:

• With experience working in APAC and/or AMER Business to Business Collections
• Ability to communicate and work in a team
• Knowledge and experience in Accounting and Collections Principles
• Detail Oriented and can work under pressure

Non-negotiable skills and requirements:

• With experience working in AU and/or US Business to Business Collections
• Ability to communicate and work in a team
• Knowledge and experience in Accounting and Collections Principles
• Detail Oriented and can work under pressure

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.