Senior Accounts Receivable and Collections Manager | Work from Office - Pampanga

Cloudstaff Philippines Inc.; Mabalacat; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Comprehensive health and lifeInsurance

Up to 24 leave credits per year

Company-provided PC/Laptop and fiber

Job summary

Cloudstaff Philippines Inc. is hiring a Senior Accounts Receivable and Collections Manager to lead end-to-end AR processes, invoicing, and collections in a collaborative, office-based environment in Pampanga.

The role requires strong leadership to oversee regional teams and ensure accurate billing and timely cash collection. The person will drive process improvements, implement ERP enhancements, and coordinate with Finance, IT, and Sales to maintain strong internal controls and reporting.

Qualifications

• Proven 5+ years of experience in accounts receivable management.
• Strong track record of implementing process improvements.
• Proficiency in advanced accounting systems and tools.
• Bachelor's degree in Finance or any Accounting related courses.

Responsibilities

• Oversee the end-to-end AR process, including billing, cash application, customer account reconciliation, collections, dispute management, and reporting.
• Ensure billable charges are invoiced completely, accurately, and on time across the Group.
• Establish operating procedures, service standards, controls, and escalation processes across regions.
• Monitor customer account risks and collection issues and ensure resolution.

Skills

AR management

Process improvement

Accounting software

Education

Bachelor's degree in Finance or accounting

Tools

ERP systems

Job description

We’re Hiring: Senior Accounts Receivable and Collections Manager

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Role: Senior Accounts Receivable and Collections Manager

Work Arrangement: Work from Office

Location: Philippines - Pampanga (Angeles)

Schedule: Morning Shift

Job Description

Major Duties and Responsibilities

AR and Billing Operations

• Oversee the end-to-end AR process, including billing, cash application, customer account reconciliation, collections, dispute management, and reporting.
• Ensure billable charges are invoiced completely, accurately, and on time across the Group.
• Establish consistent operating procedures, service standards, controls, and escalation processes across the regions.
• Monitor key operational issues, customer account risks, and recurring billing or collection problems and ensure appropriate resolution.

Collections Oversight

• Provide direction and oversight to the Collections Manager and regional collections teams.
• Set collection priorities and performance targets and review collection forecasts, aged receivables, disputed balances, and high-risk accounts.
• Support the escalation and resolution of significant customer disputes and overdue accounts.
• Review recommendations for payment arrangements, provisions, write-offs, service restrictions, or legal recovery before submission for approval.

Financial Reporting and Controls

• Oversee the month-end and year-end AR close and ensure the AR subledger is complete, accurate, and reconciled to the general ledger.
• Review AR ageing, cash receipts, collection forecasts, customer reconciliations, unallocated receipts, and other key AR reports.
• Support the assessment of doubtful debts and expected credit loss provisions.
• Ensure appropriate controls are maintained over billing, receipts, customer balances, adjustments, credit notes, and write-offs.
• Support internal and external audits and provide regular reporting to the Finance Director and relevant stakeholders.

Systems and Process Improvement

• Lead the implementation and improvement of billing, collections, payment, ERP, and related reporting systems.
• Identify opportunities to simplify, standardize, automate, and strengthen AR processes.
• Coordinate process design, business requirements, testing, implementation, documentation, training, and post-implementation review.
• Work with Finance, IT, and other business units to improve data quality, operational efficiency, financial controls, and reporting visibility.

Commission Payout Administration

• Oversee the operational implementation of approved commission payout schemes.
• Ensure commission calculations and payouts are accurate, properly supported, approved, and completed on time.
• Monitor payout results and ensure related accruals, reconciliations, and discrepancies are properly addressed.

Leadership and Stakeholder Management

• Lead, coach, and develop the Collections Manager, regional managers, team leaders, and other AR team members.
• Establish clear objectives, KPIs, service standards, and accountability across the function.
• Monitor team performance, capacity, succession, and development requirements.
• Work closely with Finance, Sales, Client Services, Operations, Payroll, People and Culture, Legal, and other stakeholders on matters affecting billing, collections, and customer accounts.
• Promote collaboration, customer service, strong financial control, and continuous improvement
• Other Responsibilities: Undertake relevant projects and other reasonable duties assigned by the Finance Director

Non-negotiable skills and requirements

• Proven 5+ years of experience in accounts receivable management.
• Strong track record of implementing process improvements.
• Proficiency in advanced accounting systems and tools.
• Bachelor's degree in Finance or any Accounting related courses.

Perks & Benefits (Work From Office/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes, etc.

Cloudstaff: Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.