Collection Specialist (CSR)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

A recruitment outsourcing company in Metro Manila is seeking a Collections Specialist / Customer Service Representative to manage past-due accounts while delivering excellent customer service. Responsibilities include contacting customers about overdue payments, negotiating payment plans, and resolving billing issues. Candidates must possess strong communication skills, but prior experience is not required. This position is ideal for high school graduates and college undergraduates.

Qualifications

• Must possess at least a high school diploma or its equivalent.
• With or without experience is acceptable.
• Strong written and verbal communication skills are essential.

Responsibilities

• Manage past-due accounts while providing customer service.
• Contact customers regarding overdue payments and negotiate plans.
• Resolve billing issues and maintain detailed records.

Skills

Excellent communication skills

Excellent Listening Skills

Written communication

Education

High School Graduate

Senior High School Graduate

College Undergraduate

College Graduate

Job description

Responsibilities

We are seeking a dedicated and professional Collections Specialist / Customer Service Representative (CSR) to manage past-due accounts while providing excellent customer service. This role involves contacting customers regarding overdue payments, negotiating payment plans, resolving billing issues, and maintaining detailed records—all while upholding a positive and respectful approach to customer interactions.

Qualifications

• Hs Graduate (old curriculum), SHS graduate, college Undergrad, college Graduate
• With or without experience
• Excellent communication skills both written and verbal
• Excellent Listening Skills