Collections Specialist - CSR (Financial Services)

Proselect Management Inc; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer operations firm is seeking a Collections Specialist to join the team in Quezon City. The role involves contacting customers with overdue accounts, negotiating payment arrangements, and resolving billing issues while providing exemplary customer service. Ideal candidates should have at least 2 years of BPO experience and 1 year in collections within financial services, banking, or healthcare sectors. Applicants should be strong communicators and possess negotiation skills. The company is based in the Philippines.

Qualifications

• At least 2 years of BPO / call center experience.
• At least 1 year of collections experience in financial services, banking, telco, or healthcare.
• Strong negotiation and customer service skills.

Responsibilities

• Contact customers with overdue accounts through phone, email, or chat.
• Negotiate payment plans and settlement options.
• Resolve billing disputes while maintaining positive customer relationships.

Skills

Negotiation skills

Customer service skills

Communication skills in English

Tools

CRM systems

Job description

A customer operations firm is seeking a Collections Specialist to join the team in Quezon City. The role involves contacting customers with overdue accounts, negotiating payment arrangements, and resolving billing issues while providing exemplary customer service. Ideal candidates should have at least 2 years of BPO experience and 1 year in collections within financial services, banking, or healthcare sectors. Applicants should be strong communicators and possess negotiation skills. The company is based in the Philippines.