CSR - Collections Specialist

HRTX; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading collections agency in Quezon City is looking for a Collections Specialist to join their dynamic team. The ideal candidate is a skilled communicator with at least one year of collections experience and a passion for customer service. Responsibilities include handling collection calls, negotiating payment terms, and ensuring customer satisfaction. This role offers opportunities for career growth in a supportive environment.

Qualifications

• At least 1 year of experience in collections.
• Strong communication skills both spoken and written.
• Flexible with shifting schedules and adaptable.

Responsibilities

• Reach out to customers with overdue accounts.
• Negotiate payment terms while ensuring a positive experience.
• Keep accurate records of interactions.

Skills

Communication skills

Problem-solving

Attention to detail

Customer-focused mindset

Negotiation skills

Education

High School or College Graduate

Tools

MS Office

Web-based tools

Job description

About the job CSR - Collections Specialist

Now Hiring: Collections Specialist | Join a Dynamic Team and Grow Your Career!

Are you a confident communicator with a knack for resolving issues and an eye for detail? Were looking for driven individuals who thrive in fast-paced environments and are ready to make an impact!

What Youll Bring to the Table:

• At least 1 year of experience in collections from any industry you know how the process works and how to get results.
• 2 years of contact center experience is a big plus show us you can manage customer concerns like a pro.
• College or High School graduates are welcome what matters is your passion and professionalism.
• Strong communication skills both spoken and written paired with great listening abilities.
• A customer-first mindset you handle every interaction with empathy and care.
• Sharp attention to detail accuracy matters in our work.
• Comfortable using MS Office and navigating web-based tools.
• A polite and professional demeanor that inspires confidence.
• Flexible with shifting schedules you're adaptable and reliable.
• Goal-oriented you know how to meet and exceed targets.
• Bonus: Emotional intelligence and self-awareness to build strong relationships and a winning team culture.

What Youll Be Doing:

• Reach out to customers with overdue accounts and handle collection calls professionally and empathetically.
• Update customers on their account status and work toward successful resolution of outstanding balances.
• Negotiate payment terms firmly but respectfully, ensuring a positive experience for all.
• Keep accurate records of interactions and update systems accordingly.
• Stay compliant with all regulations and company policies integrity is key!
• Work closely with other teams and external partners to support customer needs and deliver results.
• Ensure every customer interaction ends with satisfaction and trust.

Ready to take the next step in your career? Apply now and be part of a team that values your skills, supports your growth, and celebrates your wins!