Collection Assistant

Servicio Filipino, Inc.; Makati; On-site; PHP 335,000 - 558,000; Full time

Job summary

Servicio Filipino, Inc. in Makati is seeking a detail-oriented Credit and Collections Associate to support accounts receivable, process checks, and manage records.

You will conduct collection calls, monitor aging, prepare reports, and coordinate with collectors, AMs, and vendors as needed. Strong accuracy and organization are essential.

This on-site role offers exposure to tax documents and payment processing in a fast-paced finance team.

Responsibilities

• Send Statement of Account in accordance with agreed SLAs.
• Make collection calls, provide collection schedules and forecast as needed
• Monitor agreed accounts receivable to ensure due collections are attended promptly to maintain a clean customer ledger
• Monitor unsubmitted CWTs as part of customer AR cleansing
• Provide update on past due accounts that falls under the top 10 OD customers
• Assist in RECA to AMs subject for approvals based on MOA
• Participate in meetings and provide necessary updates
• Customer visits from time to time with respective AMs
• Review AR balances, follow up collections, and resolve account issues
• Drive collection follow ups and coordinate payment commitments to support timely account recovery
• Review AR aging, reconcile balances, and escalatae overdue or disputed accounts
• Prepare collection reports, elevate concerns, and provide administrative support as assigned
• Reports to the Collections Team Lead and Credit Manager
• Assist in receiving checks and scanning certificates of withholding Tax (BIR Form 2307) from collectors MCPU, and courier services
• Perform deposit-related tasks of post-dates checks, including logging receipt, safekeeping, preparing deposit slips, and generating QR codes.
• Arrange and maintain credit documents in shared folders for proper records management
• File and organize the following documents: Scanned BIR form 2307 per uploaded batch to CGS OTC
• Inventory of used & unused booklets of Provisional Receipts (PR)
• Blue copies of Provisional receipts and Advance Collection Receipts with payment details or vouchers
• Assist in the implementation of Record Management through Admin Executive
• Conduct quick errands to collect checks from designated Makati areas as required
• Assist in printing Advance collection receipts
• Help in collating and distributing itinerary to the collectors

Job description

DUTIES AND RESPONSIBLITIES:

• CREDIT AND COLLECTION FUNCTIONS:
  • Send Statement of Account in accordance with agreed SLAs.
  • Make collection calls, provide collection schedules and forecast as needed
  • Monitor agreed accounts receivable to ensure due collections are attended promptly to maintain a clean customer ledger
  • Monitor unsubmitted CWTs as part of customer AR cleansing
  • Provide update on past due accounts that falls under the top 10 OD customers
  • Assist in RECA to AMs subject for approvals based on MOA
  • Participate in meetings and provide necessary updates
  • Customer visits from time to time with respective AMs
  • Review AR balances, follow up collections, and resolve account issues
  • Drive collection follow ups and coordinate payment commitments to support timely account recovery
  • Review AR aging, reconcile balances, and escalatae overdue or disputed accounts
  • Prepare collection reports, elevate concerns, and provide administrative support as assigned
  • Reports to the Collections Team Lead and Credit Manager
• CHECK AND DOCUMENT HANDLING:
  • Assist in receiving checks and scanning certificates of withholding Tax (BIR Form 2307) from collectors MCPU, and courier services
  • Perform deposit-related tasks of post-dates checks, including logging receipt, safekeeping, preparing deposit slips, and generating QR codes.
  • Arrange and maintain credit documents in shared folders for proper records management
• RECORDS MANAGEMENT:
  • File and organize the following documents:
    • Scanned BIR form 2307 per uploaded batch to CGS OTC
    • Inventory of used & unused booklets of Provisional Receipts (PR)
    • Blue copies of Provisional receipts and Advance Collection Receipts with payment details or vouchers
    • Assist in the implementation of Record Management through Admin Executive
• OPERATIONAL SUPPORT:
  • Conduct quick errands to collect checks from designated Makati areas as required
  • Assist in printing Advance collection receipts
  • Help in collating and distributing itinerary to the collectors