Client Verification & Support Specialist

RealPage, Inc.; Manila; On-site; PHP 200,000 - 320,000; Full time

Job summary

RealPage, Inc. in Metro Manila is seeking a customer service specialist to assist clients with the rental verification process. You will handle high volumes of inbound and outbound calls, verify information on applications, and resolve issues following company policy.

The role requires strong English communication, accurate data entry, and the ability to work independently as part of a supportive team. Weekend availability is required to cover peak periods.

Qualifications

• 2+ years in customer service or call center.
• Excellent spoken and written English.
• Bachelor's degree or higher preferred.

Responsibilities

• Manage large volumes of inbound and outbound calls in a timely manner.
• Identify customer needs and verify information on applications.
• Review documents to confirm income qualifications and calculate income.
• Contact references for verification of employment or rental history.
• Assist clients in navigating verification portals and resolve issues.
• Keep records of customer interactions and adhere to standards.
• Assist bilingual transfers as needed and collaborate with teams.

Skills

Customer service

English communication

Touch typing

Multitasking

Teamwork

Weekend availability

Education

Bachelor's degree

Job description

RealPage, Inc. in Metro Manila is seeking a customer service specialist to assist clients with the rental verification process. You will handle high volumes of inbound and outbound calls, verify information on applications, and resolve issues following company policy.

The role requires strong English communication, accurate data entry, and the ability to work independently as part of a supportive team. Weekend availability is required to cover peak periods.