Client Verification & Support Specialist

RealPage; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

RealPage in the Philippines seeks a customer service specialist to assist clients through the rental verification process. You will verify applicant information, answer calls, and guide clients to the appropriate department as needed.

The role requires handling inquiries, reviewing income documents, and contacting references to verify employment and rental history. Strong English communication and typing skills are essential.

Qualifications

• 2+ years of customer service/call center experience.
• Excellent oral and written communication skills in English.
• Bachelor's degree preferred.
• Skilled in touch typing.
• Quick learner and adaptable.
• Able to work independently with minimal supervision.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customer's needs and clarify information regarding the verification of the applicant.
• Review financial documents to confirm income qualifications.
• Calculate income.
• Contact references to obtain verbal or written verification of employment and/or rental history.
• Point of contact for clients who use verification services.
• Assist clients in navigating through verifications portal.

Skills

Call center experience

English communication

Touch typing

Independent worker

Team player

Weekend availability

Education

Bachelor's degree

Job description

RealPage in the Philippines seeks a customer service specialist to assist clients through the rental verification process. You will verify applicant information, answer calls, and guide clients to the appropriate department as needed.

The role requires handling inquiries, reviewing income documents, and contacting references to verify employment and rental history. Strong English communication and typing skills are essential.