Job Posting Title Operations Support Specialist, Screen T1

RealPage, Inc.; Manila; On-site; PHP 200,000 - 320,000; Full time

Job summary

RealPage, Inc. in Metro Manila is seeking a customer service specialist to assist clients with the rental verification process. You will handle high volumes of inbound and outbound calls, verify information on applications, and resolve issues following company policy.

The role requires strong English communication, accurate data entry, and the ability to work independently as part of a supportive team. Weekend availability is required to cover peak periods.

Qualifications

• 2+ years in customer service or call center.
• Excellent spoken and written English.
• Bachelor's degree or higher preferred.

Responsibilities

• Manage large volumes of inbound and outbound calls in a timely manner.
• Identify customer needs and verify information on applications.
• Review documents to confirm income qualifications and calculate income.
• Contact references for verification of employment or rental history.
• Assist clients in navigating verification portals and resolve issues.
• Keep records of customer interactions and adhere to standards.
• Assist bilingual transfers as needed and collaborate with teams.

Skills

Customer service

English communication

Touch typing

Multitasking

Teamwork

Weekend availability

Education

Bachelor's degree

Job description

Overview

You willassist our clients in the rental process by verifying the information listed on the application to ensure authenticity and accuracy. You are the voice of RealPage as you are the primary contact for both the client and their potential tenants. You are responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the appropriate department when necessary.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customer’s needs and clarify information regarding the verification of the applicant
• Review financial documents to confirm income qualifications
• Calculate income
• Contact references to obtain verbal or written verification of employment and/or rental history
• Point of contact for clients who use verification services
• Assist disgruntled clients and figure out which department they need to contact
• Minor troubleshooting
• Assist clients in navigating through verifications portal
• Complete cold calls to property management companies which can become potential clients
• Maintains and improves quality results by adhering to standards and guidelines
• Recommending improved procedures
• Resolve product or service problems by clarifying the customer's complaint
• Determining the cause of the problem, selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment
• Handle complaints, provide appropriate solutions and alternatives
• Keep records of customer interactions
• Bilingual representatives are expected to assist with inbound/outbound transfers when needed in addition to their own workload.

Qualifications

• 2+ years of customer service/call centerexperience
• Excellent oral and written communication skills in English
• Some higher education preferred(Bachelor's degree)
• Skilled in touch typing
• Quick learner and adaptable
• Able to work independently with minimal supervision
• Excellent interpersonal communication skills
• Ability to multitask, prioritize and manage time efficiently
• Must be able to work in a team environment
• Must be available to work weekends
• Strong sense of professionalism