Client Verification & Support Specialist

RealPage, Inc.; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

RealPage, Inc. is seeking a customer service specialist to support client verification for rental applications in a fast-paced environment. You will handle incoming and outbound calls, verify applicant information, and guide clients through the verification portal to ensure accurate outcomes.

The role requires strong English communication, attention to detail, and the ability to multitask while maintaining professionalism. Weekend availability is expected due to scheduling needs.

Qualifications

• 2+ years of customer service/call center experience.
• Excellent oral and written communication skills in English.
• Some higher education preferred (Bachelor's degree).
• Skilled in touch typing.
• Quick learner and adaptable.
• Able to work independently with minimal supervision.
• Excellent interpersonal communication skills.
• Ability to multitask, prioritize and manage time efficiently.
• Must be able to work in a team environment.
• Must be available to work weekends.
• Strong sense of professionalism.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customer’s needs and clarify information regarding the verification of the applicant.
• Review financial documents to confirm income qualifications.
• Calculate income.
• Contact references to obtain verification of employment and/or rental history.
• Serve as the point of contact for clients who use verification services.
• Assist clients in navigating verification portals and procedures.
• Maintain records of customer interactions and outcomes.
• Escalate, resolve, and propose improvements when service issues arise.

Skills

Customer service

English communication

Typing speed

Independent worker

Multitasking

Time management

Teamwork

Education

Bachelor's degree

Job description

RealPage, Inc. is seeking a customer service specialist to support client verification for rental applications in a fast-paced environment. You will handle incoming and outbound calls, verify applicant information, and guide clients through the verification portal to ensure accurate outcomes.

The role requires strong English communication, attention to detail, and the ability to multitask while maintaining professionalism. Weekend availability is expected due to scheduling needs.