Operations Support Specialist, Screen T1

RealPage, Inc.; Manila, Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

RealPage, Inc. is seeking a customer service professional in Manila to support clients through the rental verification process. You will act as the voice of RealPage, handling inquiries, verifying applicant information, and directing calls to the right departments to resolve issues.

The role requires strong English communication, a reliable multitasking ability, and comfort with navigating verification portals. Weekend availability is often required.

Qualifications

• 2+ years in customer service or call center roles.
• Excellent written and spoken English skills.
• Bachelor's degree preferred.
• Touch typing proficiency and fast keyboard skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Handle high volume inbound and outbound calls promptly.
• Verify applicant information and rent qualifications.
• Review financial documents to confirm income qualifications.
• Calculate income and verify employment/rental history with references.
• Serve as primary contact for clients using verification services.
• Assist clients in navigating verifications portal and portals.
• Route inquiries to appropriate departments and resolve issues.
• Maintain records of customer interactions and outcomes.
• Support bilingual interactions as needed to balance workload.

Skills

Customer service

English communication

Touch typing

Independent

Teamwork

Education

Bachelor's degree

Job description

Overview

You willassist our clients in the rental process by verifying the information listed on the application to ensure authenticity and accuracy. You are the voice of RealPage as you are the primary contact for both the client and their potential tenants. You are responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the appropriate department when necessary.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customer’s needs and clarify information regarding the verification of the applicant
• Review financial documents to confirm income qualifications
• Calculate income
• Contact references to obtain verbal or written verification of employment and/or rental history
• Point of contact for clients who use verification services
• Assist disgruntled clients and figure out which department they need to contact
• Minor troubleshooting
• Assist clients in navigating through verifications portal
• Complete cold calls to property management companies which can become potential clients
• Maintains and improves quality results by adhering to standards and guidelines
• Recommending improved procedures
• Resolve product or service problems by clarifying the customer's complaint
• Determining the cause of the problem, selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment
• Handle complaints, provide appropriate solutions and alternatives
• Keep records of customer interactions
• Bilingual representatives are expected to assist with inbound/outbound transfers when needed in addition to their own workload.

Qualifications

• 2+ years of customer service/call centerexperience
• Excellent oral and written communication skills in English
• Some higher education preferred(Bachelor's degree)
• Skilled in touch typing
• Quick learner and adaptable
• Able to work independently with minimal supervision
• Excellent interpersonal communication skills
• Ability to multitask, prioritize and manage time efficiently
• Must be able to work in a team environment
• Must be available to work weekends
• Strong sense of professionalism