Junior Product Support Specialist

Realpage; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

RealPage is seeking a Product Support Agent I in Manila/Pasig to assist customers via phone, chat, or email with RealPage software products. You will diagnose issues, document interactions in the CRM, and strive for swift, accurate resolutions while maintaining high customer satisfaction.

Responsibilities include delivering customer-centric care, leveraging product knowledge, providing basic training, and escalating complex cases as needed.

Qualifications

• 2 years of customer service experience required.
• Strong technical and troubleshooting skills (PCs and Internet).
• Excellent verbal and written communication abilities.
• Experience using MS Office (Word/Outlook/Excel).
• Ability to work a flexible schedule and potential overtime.

Responsibilities

• Deliver customer-centric care via phone, chat, or email interactions.
• Leverage product knowledge to provide personalized experiences.
• Document customer interactions in the ticket/CRM system.
• Establish trust and build relationships with customers.
• Provide basic trainings and how-to sessions.
• Troubleshoot RealPage products to identify root causes.
• Manage real-time situations and set clear resolution plans.
• Aim for high customer satisfaction per metrics.

Skills

Customer service

Technical troubleshooting

Communication skills

MS Office

Typing 30 wpm

Flexible schedule

CRM software

Tools

CRM software

Job description

RealPage is seeking a Product Support Agent I in Manila/Pasig to assist customers via phone, chat, or email with RealPage software products. You will diagnose issues, document interactions in the CRM, and strive for swift, accurate resolutions while maintaining high customer satisfaction.

Responsibilities include delivering customer-centric care, leveraging product knowledge, providing basic training, and escalating complex cases as needed.