Client Verification & Operations Support Specialist

RealPage, Inc.; Pasig; On-site; PHP 280,000 - 360,000; Full time

Job summary

RealPage, Inc. is seeking a customer service professional to assist clients with the rental verification process and verification portal navigation. You will be the voice of RealPage, handling inquiries and directing requests to the appropriate department as needed.

You will review income documentation, verify employment and rental history, and resolve issues while maintaining accurate records of all customer interactions. Weekend availability is required in this role.

Qualifications

• 2+ years of customer service/call center experience.
• Excellent oral and written communication skills in English.
• Some higher education preferred (Bachelor's degree).
• Skilled in touch typing.
• Able to work independently with minimal supervision.
• Excellent interpersonal communication skills.
• Ability to multitask, prioritize and manage time efficiently.
• Must be available to work weekends.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customer’s needs and clarify information regarding verification of the applicant.
• Review financial documents to confirm income qualifications.
• Calculate income.
• Contact references to obtain verification of employment or rental history.
• Be the point of contact for clients who use verification services.
• Assist clients in navigating verifications portal.
• Handle complaints and provide appropriate solutions and alternatives.
• Keep records of customer interactions.

Skills

Customer service

English communication

Touch typing

Independent work

Team collaboration

Time management

Education

Bachelor's degree

Job description

RealPage, Inc. is seeking a customer service professional to assist clients with the rental verification process and verification portal navigation. You will be the voice of RealPage, handling inquiries and directing requests to the appropriate department as needed.

You will review income documentation, verify employment and rental history, and resolve issues while maintaining accurate records of all customer interactions. Weekend availability is required in this role.