Client Verification & Support Specialist

RealPage, Inc.; Manila, Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

RealPage, Inc. is seeking a customer service professional in Manila to support clients through the rental verification process. You will act as the voice of RealPage, handling inquiries, verifying applicant information, and directing calls to the right departments to resolve issues.

The role requires strong English communication, a reliable multitasking ability, and comfort with navigating verification portals. Weekend availability is often required.

Qualifications

• 2+ years in customer service or call center roles.
• Excellent written and spoken English skills.
• Bachelor's degree preferred.
• Touch typing proficiency and fast keyboard skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Handle high volume inbound and outbound calls promptly.
• Verify applicant information and rent qualifications.
• Review financial documents to confirm income qualifications.
• Calculate income and verify employment/rental history with references.
• Serve as primary contact for clients using verification services.
• Assist clients in navigating verifications portal and portals.
• Route inquiries to appropriate departments and resolve issues.
• Maintain records of customer interactions and outcomes.
• Support bilingual interactions as needed to balance workload.

Skills

Customer service

English communication

Touch typing

Independent

Teamwork

Education

Bachelor's degree

Job description

RealPage, Inc. is seeking a customer service professional in Manila to support clients through the rental verification process. You will act as the voice of RealPage, handling inquiries, verifying applicant information, and directing calls to the right departments to resolve issues.

The role requires strong English communication, a reliable multitasking ability, and comfort with navigating verification portals. Weekend availability is often required.