Client Success & Studio Operations Coordinator

RemoteVA PH; Davao City; On-site; PHP 279,000 - 446,000; Full time

Job summary

RemoteVA PH is seeking a reliable Client Services & Studio Coordinator to support the day-to-day administrative and customer service operations of a boutique yoga and hot yoga studio. The ideal candidate is tech-savvy, responsive, detail-oriented, and comfortable communicating with clients remotely.

You will manage scheduling, bookings, cancellations, and inquiries, assist clients with questions and account issues, and handle studio communications.

Qualifications

• Previous experience in customer service, scheduling, administrative support, hospitality, wellness, or a similar client-facing role
• Excellent written and verbal English communication skills
• Strong customer service and interpersonal skills
• Highly organized with exceptional attention to detail
• Comfortable using technology and learning new scheduling/management systems
• Reliable, responsive, and able to manage multiple tasks independently
• Professional, personable, and proactive
• Willingness to learn studio-specific systems, procedures, and workflows

Responsibilities

• Manage client scheduling, class bookings, cancellations, and appointment changes
• Assist clients with booking questions, account issues, and basic system troubleshooting
• Respond to emails, text messages, DMs, and customer service inquiries
• Manage and respond to the studio's customer-service text line
• Follow up with clients and ensure inquiries are resolved promptly
• Communicate with instructors regarding schedules, substitutions, availability, and studio updates
• Maintain accurate and organized client information, schedules, and administrative records
• Assist with basic social media messages, promotions, marketing inquiries, and client outreach
• Support other remote administrative and operational tasks as needed

Skills

Client scheduling

Booking management

Customer service

Administrative support

Hospitality

Wellness

English proficiency

Detail-oriented

Multi-tasking

Tech-savvy

Tools

Scheduling systems

Job description

RemoteVA PH is seeking a reliable Client Services & Studio Coordinator to support the day-to-day administrative and customer service operations of a boutique yoga and hot yoga studio. The ideal candidate is tech-savvy, responsive, detail-oriented, and comfortable communicating with clients remotely.

You will manage scheduling, bookings, cancellations, and inquiries, assist clients with questions and account issues, and handle studio communications.