Client Services & Studio Scheduling Coordinator

RemoteVA; Cebu City; On-site; PHP 824,000 - 1,580,000; Full time

Job summary

RemoteVA is seeking a reliable Client Services & Studio Coordinator to support daily administrative and customer service tasks for a boutique yoga studio. The role emphasizes clear remote communication with clients and accurate scheduling while maintaining organized records.

The ideal candidate is tech-savvy, detail-oriented, and proactive, capable of handling inquiries via email, text, and social channels.

Qualifications

• Experience in customer service, scheduling, administrative support, hospitality, wellness, or a similar client-facing role.
• Excellent written and verbal English communication skills.
• Strong customer service and interpersonal skills.
• Highly organized with exceptional attention to detail.
• Comfortable using technology and learning new scheduling/management systems.
• Reliable, responsive, and able to manage multiple tasks independently.
• Professional, personable, and proactive.
• Willingness to learn studio-specific systems, procedures, and workflows.

Responsibilities

• Manage client scheduling, class bookings, cancellations, and appointment changes.
• Assist clients with booking questions, account issues, and basic system troubleshooting.
• Respond to emails, text messages, DMs, and customer service inquiries.
• Manage and respond to the studio's customer-service text line.
• Follow up with clients and ensure inquiries are resolved promptly.
• Communicate with instructors regarding schedules, substitutions, availability, and studio updates.
• Maintain accurate and organized client information, schedules, and administrative records.
• Assist with basic social media messages, promotions, marketing inquiries, and client outreach.
• Support other remote administrative and operational tasks as needed.

Skills

Customer service

Scheduling

Administrative support

Wellness industry

English communication

Organizational skills

Tech savvy

Multitasking

Proactive

Job description

RemoteVA is seeking a reliable Client Services & Studio Coordinator to support daily administrative and customer service tasks for a boutique yoga studio. The role emphasizes clear remote communication with clients and accurate scheduling while maintaining organized records.

The ideal candidate is tech-savvy, detail-oriented, and proactive, capable of handling inquiries via email, text, and social channels.