Remote Client Services & Studio Coordinator

RemoteVA; Metro Manila; Sur place; PHP 223 000 - 446 000; Plein temps

Résumé du poste

RemoteVA is seeking a reliable Client Services & Studio Coordinator to support the day-to-day administrative and customer service operations for a boutique yoga studio. The role is remote and requires excellent English communication, strong organizational skills, and tech-savviness to handle scheduling, inquiries, and routine studio updates.

The ideal candidate will manage class bookings, assist with account issues, respond to inquiries across emails, texts, and DMs, and coordinate with

Qualifications

• Experience in customer service, scheduling, administrative support, hospitality, wellness, or similar client-facing roles.
• Excellent written and verbal English communication skills.
• Strong customer service and interpersonal skills.
• Highly organized with exceptional attention to detail.
• Comfortable using technology and learning new scheduling/management systems.
• Reliable, responsive, and able to manage multiple tasks independently.
• Professional, personable, and proactive.
• Willingness to learn studio-specific systems, procedures, and workflows.

Responsabilités

• Manage client scheduling, class bookings, cancellations, and appointment changes.
• Assist clients with booking questions, account issues, and basic system troubleshooting.
• Respond to emails, text messages, DMs, and customer service inquiries.
• Manage and respond to the studio's customer-service text line.
• Follow up with clients and ensure inquiries are resolved promptly.
• Communicate with instructors regarding schedules, substitutions, availability, and studio updates.
• Maintain accurate and organized client information, schedules, and administrative records.
• Assist with basic social media messages, promotions, marketing inquiries, and client outreach.
• Support other remote administrative and operational tasks as needed.

Connaissances

Customer service

Scheduling

Administrative support

English communication

Organization

Tech-savvy

Remote communication

Multi-tasking

Proactive

Outils

Scheduling software

CRM (customer records)

Description du poste

RemoteVA is seeking a reliable Client Services & Studio Coordinator to support the day-to-day administrative and customer service operations for a boutique yoga studio. The role is remote and requires excellent English communication, strong organizational skills, and tech-savviness to handle scheduling, inquiries, and routine studio updates.

The ideal candidate will manage class bookings, assist with account issues, respond to inquiries across emails, texts, and DMs, and coordinate with