Studio Client Success & Scheduling Coordinator

RemoteVA PH; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

RemoteVA PH is seeking a reliable Client Services & Studio Coordinator to support the day-to-day administrative and customer service operations of a boutique yoga studio. The role emphasizes client scheduling, class bookings, inquiries, and remote communication to ensure a welcoming experience for members.

The ideal candidate is tech-savvy, highly organized, and able to handle multiple tasks independently while learning studio-specific systems.

Qualifications

• Experience in customer service or similar client-facing roles.
• Excellent written and verbal English communication.
• Strong customer service and interpersonal skills.
• Highly organized with attention to detail.
• Comfortable using scheduling/management systems.
• Reliable, responsive, and able to manage multiple tasks.
• Professional, personable, and proactive.
• Willingness to learn studio-specific procedures.

Responsibilities

• Manage client scheduling, class bookings, cancellations, and appointment changes.
• Assist clients with booking questions, account issues, and basic system troubleshooting.
• Respond to emails, text messages, DMs, and customer service inquiries.
• Manage and respond to the studio's customer-service text line.
• Follow up with clients and ensure inquiries are resolved promptly.
• Communicate with instructors regarding schedules, substitutions, availability, and studio updates.
• Maintain accurate and organized client information, schedules, and administrative records.
• Assist with basic social media messages, promotions, marketing inquiries, and client outreach.
• Support other remote administrative and operational tasks as needed.

Skills

Customer service

Scheduling & calendar management

Administrative support

English communication

Interpersonal skills

Tech-savvy (scheduling systems)

Multi-tasking

Remote communication

Job description

RemoteVA PH is seeking a reliable Client Services & Studio Coordinator to support the day-to-day administrative and customer service operations of a boutique yoga studio. The role emphasizes client scheduling, class bookings, inquiries, and remote communication to ensure a welcoming experience for members.

The ideal candidate is tech-savvy, highly organized, and able to handle multiple tasks independently while learning studio-specific systems.