Client Success Strategist: Drive ROI & Onboarding

Concentrix Philippines; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Concentrix Philippines seeks a Customer Success Specialist to act as a crucial bridge between customers and internal teams, ensuring successful partnerships and satisfaction.

You will lead onboarding activities, provide tailored product usage guidance, and collaborate with sales and other teams to align strategies. Strong English, presentation skills, and comfort with video calls are essential for this client-facing role.

Qualifications

• Excellent communication and presentation abilities.
• Proficient English language skills (C1 or higher).
• Comfortable conducting video calls with clients.
• Ability to explain complex concepts clearly.
• Experience in client-facing roles is a plus.

Responsibilities

• Lead customer onboarding sessions to demonstrate product usage.
• Coordinate with internal teams to ensure customer success.
• Schedule meetings via email and manage communications.
• Deliver presentations showcasing product features and ROI.

Skills

Communication skills

Excellent English (C1)

Video calls confidence

Presentation and storytelling

Logical thinking

Explain concepts clearly

Client-facing

Tech-savvy

Job description

Concentrix Philippines seeks a Customer Success Specialist to act as a crucial bridge between customers and internal teams, ensuring successful partnerships and satisfaction.

You will lead onboarding activities, provide tailored product usage guidance, and collaborate with sales and other teams to align strategies. Strong English, presentation skills, and comfort with video calls are essential for this client-facing role.