Customer Success Manager | Onsite | ANE, Makati | POOLING

Concentrix; Makati; On-site; PHP 279,000 - 502,200; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer relationships and satisfaction. In this entry-level role, you will manage high volumes of customer communications, ensuring their needs are met through effective engagement and support. You'll develop product knowledge to address customer inquiries and concerns while utilizing world-class training opportunities to advance your career. This dynamic position offers the chance to make a significant impact on customer experiences in a fast-paced environment. If you're passionate about customer success and eager to grow, this opportunity is perfect for you.

Qualifications

• 2+ years in customer service with a focus on sales and satisfaction.
• Experience with CRM tools and high-volume communication.

Responsibilities

• Manage customer contacts via phone and email daily.
• Document feedback and track customer satisfaction metrics.

Skills

Customer Service

Sales Quota Achievement

High-Volume Calling

Technology Learning

Process Orientation

MS Office

Salesforce.com

Tools

Salesforce.com

MS Office

Job description

Concentrix Makati, National Capital Region, Philippines

Customer Success Specialist

We are looking for a Specialist, Customer Success to join our team. Today.

The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Have:

• 2+ years of experience working in customer service
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Process orientation and ability to follow call scripts
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will:

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

Seniority level

Entry level

Employment type

Full-time

Job function

Sales, Project Management, and Information Technology

Industries

IT Services and IT Consulting and Software Development