Strategic Customer Success Partner

Concentrix; Makati; On-site; PHP 334,800 - 781,200; Full time

Job summary

Concentrix in Makati is looking for a Specialist, Customer Success, to grow relationships and ensure client satisfaction. You will partner with customers and internal teams to drive value and customer engagement through effective strategies.

The role requires 2-3 years of relevant experience, strong problem-solving skills, and familiarity with tools like Salesforce. Join us in making an impact for clients while fostering your professional growth.

Qualifications

• 2-3+ years of demonstrated success in an Account Management or Customer Success role.
• Experience in a SaaS or B2B environment is strongly preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Work with customers across industries to drive customer outcomes and value.
• Empower customers to become self-sufficient champions and ensure long-term success.
• Develop strong relationships with assigned customers as their main point of contact.

Skills

Account Management

Customer Success

Communication

Problem-solving

Time-management

Organizational abilities

Tools

Salesforce

Gainsight

HubSpot

Job description

Concentrix in Makati is looking for a Specialist, Customer Success, to grow relationships and ensure client satisfaction. You will partner with customers and internal teams to drive value and customer engagement through effective strategies.

The role requires 2-3 years of relevant experience, strong problem-solving skills, and familiarity with tools like Salesforce. Join us in making an impact for clients while fostering your professional growth.