Client Onboarding & Success Manager – Ortigas

Connext Global Solutions Inc; Metro Manila; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Performance Based Bonus

Mid-year Bonus!

Competitive compensation

Life insurance

HMO Insurance

Great company culture

Job summary

Connext is seeking a Client Onboarding Manager to lead onboarding and ongoing support for clients in Ortigas. You will manage relationships from sales handoff through implementation, working with cross-functional teams to ensure seamless delivery.

Responsibilities include developing onboarding processes, defining success metrics, and coordinating with sales, operations, support, and recruitment to meet client requirements and drive positive outcomes.

Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and related work experience.
• At least one year of project management experience.
• At least one year of onboarding/implementation experience or something similar.

Responsibilities

• Manage client relationships from sales handoff through implementation, onboarding, and ongoing support.
• Serve as the primary client contact, providing updates, addressing concerns, and ensuring service alignment.
• Develop onboarding processes, success metrics, reports, and insights to improve client outcomes.
• Collaborate with sales, operations, support, and recruitment teams to meet client requirements.
• Support hiring activities including requisition creation, candidate tracking, interviews, and recruitment coordination.
• Monitor employee onboarding, training progress, performance feedback, and client satisfaction through regular reviews.

Skills

Project management

Onboarding experience

Education

Bachelor’s degree or equivalent

Job description

Connext is seeking a Client Onboarding Manager to lead onboarding and ongoing support for clients in Ortigas. You will manage relationships from sales handoff through implementation, working with cross-functional teams to ensure seamless delivery.

Responsibilities include developing onboarding processes, defining success metrics, and coordinating with sales, operations, support, and recruitment to meet client requirements and drive positive outcomes.