Client Onboarding & Success Lead

Connext; Angeles; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Connext is seeking a Client Onboarding Manager to oversee relationships from sale through implementation and ongoing support in Angeles, Philippines. You will ensure onboarding success, coordinate with internal teams, and drive improvements to service delivery.

The role requires strong communication, organization, and the ability to guide clients through the company's business model. You will collaborate with sales, operations, and support, recruit and train new staff as needed, and monitor

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Minimum 1 year of project management experience.
• Minimum 1 year of onboarding/implementation experience.
• Stable employment history.

Responsibilities

• Own and manage client relationships from the point of sale through implementation.
• Act as the primary point of contact for clients, addressing inquiries, and providing updates.
• Ensure successful onboarding and transition of clients to operational managers post-implementation.
• Co-develop and monitor success metrics with clients to measure implementation success.
• Prepare and deliver performance reports, analyze data trends, and provide insights for improvement.
• Collaborate with sales, operations and support to align on client expectations and service delivery.

Skills

Communication

Organization

Initiative

Flexibility

Strategic guidance

Education

Bachelor's degree or equivalent

Job description

Connext is seeking a Client Onboarding Manager to oversee relationships from sale through implementation and ongoing support in Angeles, Philippines. You will ensure onboarding success, coordinate with internal teams, and drive improvements to service delivery.

The role requires strong communication, organization, and the ability to guide clients through the company's business model. You will collaborate with sales, operations, and support, recruit and train new staff as needed, and monitor