Client Success Specialist - Finance & CRM Support

BPO company; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading global outsourcing firm is seeking detail-oriented and organized individuals to join their team as Client Success Supports in the finance sector. The ideal candidate will manage high-level communications, support clients, and collaborate with departments to enhance service delivery. Candidates should have experience in customer service roles, strong organizational and problem-solving abilities, and fluency in English. This position offers a dynamic and collaborative work environment in Davao City, Philippines.

Qualifications

• 2+ years of experience as B2C CSR for financial campaigns.
• At least 1 year of experience as B2B CSR.
• B2 to A1 English proficiency, both verbal and written.

Responsibilities

• Manage high-level emails and respond promptly.
• Handle inbound & outbound calls with professionalism.
• Perform data entry with high accuracy & efficiency.

Skills

Problem-solving

Attention to detail

Communication skills

Critical thinking

Organizational skills

Time-management

Tools

MS Office Suite

Job description

A leading global outsourcing firm is seeking detail-oriented and organized individuals to join their team as Client Success Supports in the finance sector. The ideal candidate will manage high-level communications, support clients, and collaborate with departments to enhance service delivery. Candidates should have experience in customer service roles, strong organizational and problem-solving abilities, and fluency in English. This position offers a dynamic and collaborative work environment in Davao City, Philippines.