Head of Customer Success & CRM Operations

WEANSWER CALL CENTER SERVICES; Davao del Sur; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

A dynamic customer service company in Davao del Sur seeks a leader for their CRM team. You will manage CRM builds and workflows, conduct client onboarding sessions, and oversee a Customer Success team. Responsibilities include ensuring client satisfaction, troubleshooting technical issues, and improving internal processes. Ideal candidates should have experience in CRM management and team leadership. This position is critical for driving client success and team performance.

Qualifications

• Experience in managing CRM systems and workflows.
• Proven track record in team leadership and client success.
• Strong communication skills and a solution-oriented mindset.

Responsibilities

• Manage CRM builds, workflows, and automations.
• Conduct fast onboarding sessions for clients.
• Lead a Customer Success team and ensure client satisfaction.

Skills

CRM management

Team leadership

Client onboarding

Data analysis

Job description

A dynamic customer service company in Davao del Sur seeks a leader for their CRM team. You will manage CRM builds and workflows, conduct client onboarding sessions, and oversee a Customer Success team. Responsibilities include ensuring client satisfaction, troubleshooting technical issues, and improving internal processes. Ideal candidates should have experience in CRM management and team leadership. This position is critical for driving client success and team performance.