Client Success Support

BPO company; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading global outsourcing firm is seeking detail-oriented and organized individuals to join their team as Client Success Supports in the finance sector. The ideal candidate will manage high-level communications, support clients, and collaborate with departments to enhance service delivery. Candidates should have experience in customer service roles, strong organizational and problem-solving abilities, and fluency in English. This position offers a dynamic and collaborative work environment in Davao City, Philippines.

Qualifications

• 2+ years of experience as B2C CSR for financial campaigns.
• At least 1 year of experience as B2B CSR.
• B2 to A1 English proficiency, both verbal and written.

Responsibilities

• Manage high-level emails and respond promptly.
• Handle inbound & outbound calls with professionalism.
• Perform data entry with high accuracy & efficiency.

Skills

Problem-solving

Attention to detail

Communication skills

Critical thinking

Organizational skills

Time-management

Tools

MS Office Suite

Job description

Davao City, Philippines | Posted on 01/29/2026

Our client is an Australian company seeking detail-oriented and organized individuals to join their team as Client Success Supports in the finance sector. This role is ideal for someone who thrives in a fast-paced, collaborative environment and enjoys problem-solving while delivering exceptional customer service.

Job Responsibilities

• Manage high-level emails and respond promptly.
• Handle inbound & outbound calls with professionalism.
• Perform data entry with a high accuracy & efficiency.
• Maintain and update CRM, spreadsheets, and other records.
• Handle administrative tasks such as filing and triaging emails.
• Provide customer support & respond to enquiries.
• Collaborate with other departments to ensure smooth operations.
• Apply critical thinking to assess client situations, identify solutions, and improve processes.

Requirements

• 2+ years of experience as B2C CSR for any financial campaigns.
• At least 1 year of experience as B2B CSR.
• B2 to A1 English proficiency, both verbal and written.
• Exceptional attention to detail and accuracy in work.
• Strong critical thinking & problem-solving skills.
• Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent organizational and time-management skills.
• Strong communication skills (written & verbal) – fluency in English is a must.
• Ability to work independently and collaboratively in a team environment.
• Proven experience in data entry, administrative tasks, and email management.
• Previous experience in a similar role is preferred.