Client Care Specialist – PH Operations

Sun Life Financial; Manila; On-site; PHP 334,800 - 446,400; Full time

Job summary

A global financial services company is seeking a Client Care Representative in Manila. The role involves assisting clients with inquiries, validating documents, and collaborating with support teams to ensure service delivery. Candidates should possess strong communication and problem-solving skills, with a focus on delivering excellent customer service. Join a leading team committed to making a difference in the lives of individuals and communities around the world.

Responsibilities

• Assist with client inquiries and requests across multiple communication channels.
• Validate submitted documents and coordinate with support teams.
• Ensure compliance with company’s internal policies and guidelines.

Skills

Fluent in verbal and written English

Strong and effective communication skills

Problem-solving skills

Multi-tasking abilities

Listening skills

Job description

A global financial services company is seeking a Client Care Representative in Manila. The role involves assisting clients with inquiries, validating documents, and collaborating with support teams to ensure service delivery. Candidates should possess strong communication and problem-solving skills, with a focus on delivering excellent customer service. Join a leading team committed to making a difference in the lives of individuals and communities around the world.