Client Success Lead: Elevate Service & Relationships

Task-Wise Va Consultancy Inc.; Camarines Norte; On-site; PHP 600,000 - 900,000; Full time

Job summary

A consulting firm in the Philippines is seeking an experienced Client Success Manager to lead its customer service team. This role involves maintaining strong stakeholder relationships, ensuring high-quality service standards, and resolving complex customer issues. The ideal candidate will implement effective customer service policies and train representatives to excel in their positions. A dynamic, collaborative approach and a focus on service excellence are key to success in this role.

Responsibilities

• Lead and manage the customer service teams with ongoing coaching and support.
• Oversee stakeholder management for strong communication and service delivery.
• Develop and maintain customer service policies for high-quality service.
• Identify and introduce new customer service methods and tools.
• Handle complex customer inquiries and complaints effectively.
• Monitor customer service metrics for continuous improvement.
• Collaborate with other departments to enhance customer satisfaction.
• Foster a collaborative and high-performing team culture.
• Train and develop customer service representatives for excellence.
• Stay updated on customer service trends and best practices.

Job description

A consulting firm in the Philippines is seeking an experienced Client Success Manager to lead its customer service team. This role involves maintaining strong stakeholder relationships, ensuring high-quality service standards, and resolving complex customer issues. The ideal candidate will implement effective customer service policies and train representatives to excel in their positions. A dynamic, collaborative approach and a focus on service excellence are key to success in this role.