Client Success & Experience Specialist

WorkSync Opum Solutons Inc; Makati; On-site; PHP 502,200 - 613,800; Full time

Job summary

An Australian consulting company is seeking a Client Service Officer in Makati, Philippines. This role involves managing relationships with existing clients, resolving their inquiries, and supporting onboarding and training. Ideal candidates will possess exceptional communication skills and a Bachelor’s Degree in a relevant field. Competitive salary ranges from Php 45,000 to Php 55,000. Applicants should be skilled in CRM software and MS Office tools, ensuring high accuracy in client records and data management.

Qualifications

• Exceptional verbal and written English skills are required for professional correspondence.
• Ability to think on your feet and de-escalate high-pressure situations with empathy.
• Skilled in MS Office tools like Excel and Word.
• High accuracy in data entry and contract management.
• Typically requires a Bachelor’s Degree in a relevant field.

Responsibilities

• Act as the main point of contact for clients and build trust through regular check-ins.
• Analyze and resolve client issues including billing questions.
• Guide new clients through the setup process.
• Maintain accurate client records in CRM systems.
• Collaborate with various teams to fulfill client requests.
• Identify upselling opportunities for additional services.

Skills

Exceptional verbal and written English

Problem-Solving

Technical Proficiency in MS Office

Attention to Detail

Education

Bachelor’s Degree in Business, Communications, Finance, or a related field

Tools

CRM software

Salesforce

HubSpot

Job description

An Australian consulting company is seeking a Client Service Officer in Makati, Philippines. This role involves managing relationships with existing clients, resolving their inquiries, and supporting onboarding and training. Ideal candidates will possess exceptional communication skills and a Bachelor’s Degree in a relevant field. Competitive salary ranges from Php 45,000 to Php 55,000. Applicants should be skilled in CRM software and MS Office tools, ensuring high accuracy in client records and data management.