Client Success Lead – Offshore Ops (Onsite) + Benefits

MicroSourcing; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Performance bonuses

Job summary

MicroSourcing is seeking an Account Manager to oversee offshore team coordination and client relations at MOA, Pasay City. This onsite role requires strong English and leadership capabilities to drive KPIs and performance. You will report to the Operations Manager, develop schedules for outsourced staff, and help implement policies.

The position offers growth opportunities within a collaborative offshore delivery environment. A background in contact centers or managed services is preferred.

Qualifications

• Strong English and written/verbal communication required.
• 1+ year of experience in a leadership role.

Responsibilities

• Coordinate with the client on the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issue corrective actions.
• Monitor and track daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information to employees like policy updates and company events.
• Create, maintain and administer schedules for outsourced staff in coordination with the client.
• Prepare and maintain statistical reports for management decisions (attendance, trends, schedule adherence).
• Develop reports/processes to improve offshore project performance.

Skills

English proficiency

Leadership experience

Job description

MicroSourcing is seeking an Account Manager to oversee offshore team coordination and client relations at MOA, Pasay City. This onsite role requires strong English and leadership capabilities to drive KPIs and performance. You will report to the Operations Manager, develop schedules for outsourced staff, and help implement policies.

The position offers growth opportunities within a collaborative offshore delivery environment. A background in contact centers or managed services is preferred.