Client Services Lead – Offshore Operations

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time off

Group life insurance

Performance bonus

Job summary

MicroSourcing is hiring for an Account Manager to oversee offshore teams from MOA, Pasay City. This onsite role focuses on coordinating with clients, monitoring KPIs, and ensuring smooth daily operations. The candidate will coach staff, handle attendance, and report to Operations leadership in a busy offshore environment.

Requirements include 1+ year in a leadership role and strong English communication. Competitive rewards and healthcare coverage are provided as part of the package.

Qualifications

• Proven ability to lead teams and coordinate cross-functionally.
• Excellent written and spoken English communication Skills.
• Minimum 1+ year in a leadership role.

Responsibilities

• Coordinate with client regarding offshore team status.
• Implement and monitor KPIs as defined by client or MS.
• Monitor team performance and coaching with corrective actions.
• Oversee attendance tracking and adherence to policies.
• Provide day-to-day operational support and resolve issues.
• Prepare reports for management decisions and scheduling.
• Assist in planning and improving processes for offshore projects.

Skills

Leadership experience

Strong English

Excellent communication

Job description

MicroSourcing is hiring for an Account Manager to oversee offshore teams from MOA, Pasay City. This onsite role focuses on coordinating with clients, monitoring KPIs, and ensuring smooth daily operations. The candidate will coach staff, handle attendance, and report to Operations leadership in a busy offshore environment.

Requirements include 1+ year in a leadership role and strong English communication. Competitive rewards and healthcare coverage are provided as part of the package.